How Clients Can Reschedule Their Appointment

Requirements:
Available On: All Subscription Plans

Allowing clients to reschedule their appointments puts more power in their hands and takes some responsibility off yours! As long as clients are outside of your cancellation window, you can allow them to reschedule their appointments at their convenience. For more information on how to turn this setting on, click here.

Understanding the Cancellation Window:
When giving your clients the option to reschedule their appointments, you get to set the rules on when they are and when they are not allowed to do so. Once set, clients will only be able to reschedule outside the cancellation window.

For example: 
If your cancellation window is set to 24 hours, clients will be able to reschedule their appointments through their confirmation up to 24 hours before the appointment. Once they are within 24 hours, they will need to contact you directly to reschedule.

Note: Appointments rescheduled within the cancellation window are subject to the cancellation fee set within the same setting. Cancellation fees can only be collected the day of the rescheduled appointment. For more on setting up your cancellation window and fee, please click here.

Rescheduling Process:
Once the proper settings are set up, clients will be able to reschedule their own appointments using their direct appointment link sent in their scheduling, reminder, and confirmation notifications. Clients will simply tap the Reschedule Appointment option.

Rescheduling Options:
If a client decides to reschedule, they can pick a new date and time for their appointment. Clients can only modify the appointment's date and time and will not be able to update their booked services. 

Depending on your Auto-Approve Appointments setting, the appointment will either be automatically rescheduled or you will need to approve the rescheduled appointment:

• Auto-Approve Always: Rescheduled appointments are automatically confirmed. Both you and the client will receive confirmation notifications for the updated appointment details.

• Auto-Approve Never: If the initial appointment was approved and a client reschedules, the new appointment requires your approval. After approval, both you and the client receive notifications confirming the rescheduled appointment. If the original appointment was pending and the client reschedules before your confirmation, their new appointment will need your approval instead.

Note: If the original appointment required a deposit, the deposit will transfer over to the rescheduled appointment.

Rescheduled Appointment Notifications:
Once the appointment has been rescheduled, both you and your client will be notified of the appointment change. 

Note: Text notifications you receive do not include the original appointment date and time. You can find this information in the email notification you'll receive (if enabled), or you can contact your client directly. For further assistance, you can also reach out to our Support Team.