Deposits FAQs

Requirements:
Available On: All Subscription Plans
Device Access: Mobile App & Web Browser

How can I see if a deposit was collected from a client for their appointment?

You can quickly check if a deposit was collected on an appointment from your calendar or directly from the client’s profile. Tap the appointment and look for “Deposit” under the “Payments” section. 

How can I collect a deposit when booking an appointment through the GlossGenius app?

You can use our Payments Links feature to collect payment for a deposit that you are unable to collect in-person. You can learn more about this feature by clicking here.

Can I require deposits from new clients only?

Yes - When setting up a deposit, you can choose for it to be required for every client, or only new clients by toggling on the Require Deposit for New Clients Only setting.

Can I require deposits from specific clients only?

Yes - When scheduling clients within the app, you have the option to enable/disable the deposit requirement for each specific appointment. However, if the client is scheduling themselves online, the deposit requirement will default to the settings for that service.

When do I get paid for deposits I've collected?

Deposits are immediately credited to your balance, which will reflect on your in-app dashboard, and are transferred to your bank according to our Standard Payout Schedule.

Why do appointments with deposits show as two separate charges on my client's banking app/bank statement?

Any appointment where a deposit is paid will typically have two charges attached to it:

• The first charge will be for the deposit, paid the date the client booked themselves on your booking site or the date they completed a deposit through a payment link sent by you.
• The second charge will be for the remaining balance of the service plus any other items added at checkout (such as retail products or gratuity).

The two charges will be clearly shown on the client's receipt along with the date of the transaction and the payment method used!

Can I transfer a deposit payment to another service/appointment?

Deposits can't be transferred between appointments. However, the deposit will remain if the appointment is simply updated to a new date/time. As a workaround, we recommend cancelling the old appointment if needed and deducting the deposit amount off of the price of the new appointment.

Do clients get charged for a second deposit if they reschedule?

No - If a client reschedules their appointment themselves online, their deposit will automatically be transferred to the new appointment.  If the client instead cancels their appointment and schedules a new, separate appointment, the deposit will remain on the old, cancelled appointment. In these cases, we recommend deducting the amount of the deposit off of the total cost of their new appointment.

Are deposits collected before I accept or deny an appointment request?

It depends! For more information on how your appointment auto-approval settings affect deposits, click here.

Can I edit the non-refundable deposit policy?

At this time, the policy is standardized and cannot be edited. As a workaround, we suggest adding any other desired verbiage to your cancellation policy instead. If you'd like to share your feedback, you can head over to our Feature Request Submission Form and let us know your thoughts!

When a client pays a deposit does it save their card on file?

If the client is paying for their deposit at the time of booking through your booking site and you require a card on file from clients - yes, the card used for the deposit would be saved on file.

If the client is paying using the payment links feature, then their card is not saved on file under any circumstances.